Terms of service

Terms of Service

Welcome to Tangle Joy. By visiting or purchasing from our website (https://tanglejoy.com), you agree to the following Terms of Service (β€œTerms”). Please read them carefully before using our site or placing an order.

1. General Conditions

Tangle Joy reserves the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, copy, resell, or exploit any portion of the website or products without written permission.

2. Eligibility

You must be at least 18 years old to purchase from Tangle Joy. By using our website, you confirm that you are of legal age in your country or province of residence.

3. Product Information

We strive to display accurate product descriptions and images. However, minor variations in color, material, or measurements may occur due to production differences or screen settings.
Customized products are made based on client specifications and factory confirmation photos prior to shipment.

4. Pricing and Availability

All prices are listed in U.S. Dollars (USD) unless otherwise stated.
We reserve the right to update product prices, discontinue products, or adjust availability at any time without notice.

5. Orders and Payments

  • Orders are processed only after full payment has been received.

  • We accept major payment methods, including Visa, Mastercard, PayPal, Apple Pay, and bank transfers.

  • Orders containing both in-stock and custom products may ship separately.

  • Once a custom product enters production, it cannot be canceled or modified.

6. Shipping and Delivery

We ship globally from Canada, the United States, and Europe.
Estimated delivery times are provided for convenience but are not guaranteed.
Tangle Joy is not responsible for delays caused by customs, carrier issues, or unforeseen circumstances.

7. Returns and Cancellations

Due to the hygienic nature of our products, returns are accepted only for unused, unopened items in original packaging.
Custom-made dolls are non-refundable once production begins.
Please refer to our Returns & Cancellations Policy for full details.

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Tangle Joy and protected under copyright laws.
You may not use our trademarks or images for commercial purposes without written consent.

9. Limitation of Liability

Tangle Joy shall not be liable for:

  • Any indirect, incidental, or consequential damages.

  • Any misuse, improper storage, or modification of products after delivery.
    Use of our products is at the customer’s sole discretion and responsibility.

10. Privacy

Your personal data is handled according to our Privacy Policy, available on our website.
By using our site, you consent to our data collection and usage practices as described therein.

11. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Ontario, Canada.
Any disputes shall be resolved under the exclusive jurisdiction of the courts in Toronto, Ontario.

12. Contact

For questions about these Terms or any concerns, please contact:
Email: service@tanglejoy.com Website: www.tanglejoy.com