Store Policy
Privacy Policy
Tangle Joy (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you visit or purchase from our website.
1. Information We Collect
We collect information necessary to process orders and improve your experience:
- Contact Information: Name, email, phone number, billing and shipping address.
- Order Information: Product details, payment method, and order history.
- Technical Data: IP address, device type, browser, and site usage statistics.
- Account Data (if applicable): Username, encrypted password, preferences.
2. How We Use Your Information
We use your data to:
- Process and fulfill orders (including factory production and photo confirmation).
- Send order confirmations, shipping updates, and customer notifications.
- Improve our website, products, and services.
- Ensure compliance with applicable laws and prevent fraud.
We never sell or rent your data to third parties.
3. Data Protection
We use SSL encryption and secure payment gateways to protect your data. While no system is 100% secure, we continuously update our safeguards.
4. Cookies & Analytics
We use Google Analytics and Meta Pixel for traffic and marketing insights. You can disable cookies in your browser settings.
5. Your Rights
You can:
- Request access, correction, or deletion of your data.
- Opt out of promotional communications anytime.
Contact: service@tanglejoy.com
6. Age Restriction
Tangle Joy products are intended for adults (18+). We do not knowingly collect data from minors.
Shipping & Delivery Policy
We offer fast, discreet, and worldwide shipping from our warehouses in Canada, the United States, and Europe.
1. Processing Time
- In-stock dolls: Ship within 48 hours of order confirmation.
-
Custom dolls: Enter production after customer confirmation photos are approved.
Production time varies by material:- TPE dolls: 15–30 days
- Silicone dolls: 30–45 days
2. Estimated Delivery Times
- Canada & USA: 5–10 business days
- Europe: 7–12 business days
- Asia-Pacific & Others: 10–20 business days
(Delivery times exclude weekends and holidays; customs delays may occur.)
3. Tracking
A tracking number will be provided within 3 business days after dispatch.
4. Packaging & Discretion
All orders are packed in plain, unmarked boxes for maximum privacy.
- No brand names or product descriptions appear on packaging.
- Neutral sender name is used for all shipments.
5. Customs & Taxes
Import duties or taxes may apply depending on your country’s regulations and are the customer’s responsibility.
Returns & Cancellations Policy
Due to the intimate nature of our products, we maintain strict hygiene and return standards.
1. Eligibility for Returns
Returns are accepted only if:
- The item is unused, unopened, and in original packaging.
- The product shows no stains, odors, or modifications.
- All accessories and manuals are included.
Used or opened dolls cannot be returned for hygiene reasons.
2. Return Window
Return requests must be made within 7 days of receipt.
3. Return Process
- Contact service@tanglejoy.com with your order number and reason.
- If approved, we’ll issue a return authorization and return address.
- Return shipping costs are covered by the customer unless the product is defective or incorrect.
- Refunds are issued within 3–5 business days after inspection.
4. Order Cancellations
- Within 24 hours: Full refund if production or packing has not started.
- After 24 hours: Cancellation may not be possible once the order enters production or shipping.
- Custom orders cannot be canceled after production begins.
Contact
Email: service@tanglejoy.com