Founded in 2024, Tangle Joy is a Canadian company dedicated to providing premium customer service. We are committed to guiding you in finding the perfect companion tailored to your needs. Learn more about our story and values on our About Us page.

Tangle Joy is a premier international vendor specializing in authentic TPE and silicone love dolls. As an officially authorized retailer, we partner directly with leading manufacturers. Our authorization certificates are available for your review, providing complete peace of mind about the authenticity of every doll.

Every branded doll purchased from TangleJoy.com is 100% genuine. For manufacturers that do not issue certificates, we ensure transparency by enabling order tracking directly from the original factory. We guarantee: no counterfeits, no compromises.

Our mission is to provide an unparalleled shopping experience by offering high-quality, affordable dolls backed by exceptional customer service. As a leading global site, we boast a diverse collection to satisfy a wide range of tastes. All our lifelike dolls are crafted from body-safe, medical-grade TPE or silicone, and we offer extensive customization options to bring your vision to life.

Explore our collections and discover your perfect doll at Tangle Joy.

Your journey with Tangle Joy is a seamless, step-by-step experience:

1. Configure or Select: For a custom-built doll, explore our personalization options. If you select an in-stock doll from our US or EU warehouses, please note that all configurations are preset and no options can be changed.
   Our team is here to assist with any questions you may have.
2. Pay Securely: Choose from multiple payment options, including PayPal, Credit/Debit Cards, Shop Pay, Google Pay and Apple Pay.
3. We Craft or Prepare It: Custom dolls are handcrafted in 1-3 weeks. Warehouse stock items are processed for immediate shipping.
4. You Approve It: For custom dolls, we send you photos for your final confirmation before shipping.
5. We Ship It – Completely Worry-Free:
   Receive your tracking details. Delivery typically takes 7-12 business days. Best of all, we cover all shipping and customs-related costs. There are no hidden fees – you can simply wait for your delivery to arrive!
6. Enjoy & Care: Love your doll? Leave a review! Need help with care or have a concern? Our support team is ready to assist.

We are committed to ensuring your complete satisfaction at every stage.

Contact Our Customer Service Team

• Email: service@tanglejoy.com
• Hours: Mon - Fri, 8:00 AM - 6:00 PM CET (2:00 AM - 12:00 PM ET)
• Response Time: We aim to reply to all inquiries within one business day.

Absolutely. Your safety and satisfaction are our top priorities. The dolls are crafted from fully certified, body-safe TPE and platinum silicone that are not only hypoallergenic and eco-friendly but also deliver an unbelievably realistic feel. Supported by a high-quality metal skeleton, they offer both flexible posing and long-lasting durability. We have meticulously chosen every material to ensure a premium, safe, and truly immersive experience.

Yes, you can order with confidence. In most Western countries, it is legal to import and own realistic adult dolls. All Tangle Joy products are discreetly packaged and shipped in accordance with standard international shipping regulations to ensure they clear customs without issue. We stand behind the legitimacy of every product we sell.